Refund Policy for Williams & Co

Effective Date: June 18, 2024
 

1. Introduction
Welcome to Williams & Co. We strive to ensure your satisfaction with our products. This Refund Policy outlines the terms and conditions for refunds and exchanges. By making a purchase with us, you agree to the terms outlined in this policy.

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2. Refund Eligibility
2.1 Time Frame
Refund requests must be made within 30 days from the purchase date.

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2.2 Condition of Items
To be eligible for a refund, items must be in new, unused condition and returned in the original, undamaged packaging.

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2.3 Receipt/Proof of Purchase
A receipt or proof of purchase is required to process a refund.

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3. Non-Refundable Items
The following items are not eligible for refunds:

Gift cards
Personalized items
Used items

4. Process for Requesting a Refund
4.1 Initiating a Refund
To initiate a refund, customers should email us at williamstanningbar@gmail.com with their order details and reason for the return.

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4.2 Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

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5. Refund Method
5.1 Method of Refund
Refunds will be issued to the original method of payment or via store credit, depending on the customer’s preference.

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5.2 Processing Time
Refunds will be processed within 7-10 business days upon receiving the returned item. Please note that the actual time for the refund to reflect in your account depends on your financial institution’s processing timelines.

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6. Exceptions and Special Conditions
6.1 Damaged or Defective Items
If an item arrives damaged or defective, we will exchange the item for a new, identical item. If the item is no longer available, a refund will be issued. Please contact us at williamstanningbar@gmail.com with photos of the damage and your order details.

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6.2 Exchange Policy
We prefer to handle exchanges rather than refunds. Exchanges are subject to the same conditions listed under refund eligibility. To initiate an exchange, contact us at williamstanningbar@gmail.com.

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7. Changes to This Refund Policy
This Refund Policy may be changed at the sole discretion of Williams & Co. No notification of changes will be provided. Your continued use of our website constitutes acceptance of the updated policy.

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8. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:

Williams & Co
13414 Boydton Plank Rd
Dinwiddie, VA 23841
United States
Email: williamstanningbar@gmail.com
Phone: (804)469-6623